Delivery & returns
Practical delivery information. If something here answers a different question than you were asking, email hello@discoverymailbox.com.
Where we ship
US only at launch — all 50 states plus DC, US territories, and APO/FPO/DPO addresses. International delivery is on our list for later; we'd rather get the US flow right first.
Where we ship from
Huntington Beach, California (PO Box). All envelopes go out via USPS First-Class Mail.
When we ship
- First envelope: within roughly a week of the day you subscribe — a rolling welcome shipment so you don't wait until the next 1st or 15th.
- Subscriptions, after the welcome shipment: Entry A ships on the 1st of every month, Entry B on the 15th.
- One-month trial: Entry 1 ships within roughly a week. That's the trial — one envelope. Subscribe at $14.99 / month any time afterward to keep going; your last subscription month bills at $5 (one letter only), so the total across the full series matches a direct subscriber.
- Transit time: most addresses see delivery in 3–5 business days.
What's in the first envelope
Entry 1 of the series, addressed to your child by first name. Plus the matching specimen card and field mission. There is no separate welcome shipment.
Address changes
- Update your shipping address from Stripe's billing portal — request a link from the Manage page.
- Changes take effect for the next un-printed envelope.
- The first envelope is mail-merged with your child's first name and address, and has a short print lead time. Name or address changes submitted within the window before your first ship date may not apply to that envelope.
If a letter doesn't arrive
Email hello@discoverymailbox.com and we'll track it. If it's genuinely lost in the mail, we replace it at our cost. USPS First-Class Mail does not come with tracking by default, so please give the envelope a week past its expected arrival before asking for a replacement.
Returns
Because the product is printed and mailed, we do not accept returns of individual envelopes. If you are unhappy with the subscription, cancel through the billing portal and email hello@discoverymailbox.com — we'll refund the last unshipped month if requested within 30 days.
Gift subscriptions
A prepaid twelve-month gift ($149, non-renewing) with recipient-timed first delivery and a printed gift card launches closer to the 2026 holidays. In the meantime, the one-month trial ($9.99) works as a small gift, or subscribe yourself and email support if you need help coordinating something larger.